1. Overview

At Walden Book Store, we stand behind the quality of our books. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges to ensure a fair and transparent process for all customers.

2. Return Eligibility

2.1 Standard Return Policy

We accept returns within 30 days of delivery for books that meet the following criteria:

• Books must be in new, unopened condition
• Original packaging and materials must be included
• No writing, highlighting, or damage to the book
• All promotional materials or inserts must be included
• Return authorization number must be obtained prior to return

2.2 Non-Returnable Items

The following items cannot be returned:

• Books that have been opened, read, or used
• Books with writing, highlighting, or damage
• Books returned without original packaging
• Books returned after the 30-day return period
• Digital downloads or content (when applicable)
• Gift cards or promotional items

3. Return Process

3.1 Initiating a Return

To initiate a return, please follow these steps:

1. Contact customer service at support@waldenbookstore.com or call 1-800-WALDEN
2. Provide your order number and reason for return
3. Receive your Return Authorization (RA) number
4. Package the item securely with all original materials
5. Include the RA number on the outside of the package
6. Ship the item back to our return center

3.2 Return Shipping

Return shipping costs are the responsibility of the customer unless:

• The item was damaged during shipping
• The item was defective or misprinted
• We sent the wrong item
• The item was significantly different from the description

3.3 Return Address

4. Refund Processing

4.1 Refund Timeline

Once we receive your returned item, we will:

• Inspect the item within 2-3 business days
• Send you an email confirmation of receipt
• Process your refund within 5-7 business days
• Refund to your original payment method

4.2 Refund Amount

Refunds will include:

• The full purchase price of the book
• Original shipping costs (if item was defective/wrong)
• Applicable taxes

Refunds will not include:

• Return shipping costs (unless our error)
• Payment processing fees
• Expedited shipping upgrades

4.3 Refund Methods

Refunds are processed using the same method as your original payment:

• Credit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-10 business days

5. Special Circumstances

5.1 Damaged Items

If your book arrives damaged:

• Contact us immediately with photos of the damage
• We will provide a prepaid return label
• Full refund or replacement will be provided
• No time limit for reporting damage

5.2 Wrong Item Shipped

If we shipped the wrong item:

• Contact us immediately
• Keep the incorrect item until we send a return label
• We will send the correct item at no charge
• Full refund available if correct item is unavailable

5.3 Defective or Misprinted Books

For books with printing defects:

• Contact us with photos of the defect
• We will provide a replacement at no charge
• Return shipping is covered by us
• Full refund available if replacement is not satisfactory

6. Partial Refunds

Partial refunds may be issued for:

• Books with minor damage not affecting content
• Books missing non-essential materials
• Books returned in acceptable but not perfect condition
• Books returned outside the 30-day window (at our discretion)

7. Exchanges

We do not offer direct exchanges. If you need a different book:

• Return the original book following our return process
• Place a new order for the desired book
• Contact customer service for assistance with the process

8. Bulk Orders

Special conditions apply to bulk orders (10+ books):

• Returns must be initiated within 14 days
• Minimum 90% of books must be returned
• Books must be in original packaging
• Restocking fee may apply (10% of order value)

9. International Returns

For international customers:

• Same 30-day return policy applies
• Customer responsible for return shipping costs
• Customs duties and taxes are non-refundable
• Consider local customs regulations before returning

10. Fraud Protection

To protect against fraud, we may:

• Limit returns to 3 per customer per year
• Require additional verification for high-value returns
• Suspend accounts with suspicious return patterns
• Report fraudulent activity to appropriate authorities

11. Customer Service

11.1 Contact Information

For return and refund questions:

• Email: support@waldenbookstore.com
• Phone: 1-800-WALDEN
• Hours: Monday-Friday 9 AM - 6 PM EST
• Emergency: 1-800-URGENT-WB (24/7)

11.2 Required Information

When contacting customer service, please have:

• Order number
• Email address used for purchase
• Book title and condition
• Reason for return
• Photos (if applicable)

12. Customer Support

We are committed to providing excellent customer service. If you have any concerns about your purchase and the standard return policy doesn't apply, please contact us. We will work with you to address your concerns.

13. Educational Content Disclaimer

14. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on our website with the updated effective date. Your continued use of our services constitutes acceptance of any changes.

15. Legal Rights

This policy does not affect your statutory rights as a consumer. In some jurisdictions, you may have additional rights beyond those described in this policy.